Skip to content
Integration of HR Service Delivery with ServiceNow applications › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

ServiceNow Voice for HR Service Delivery

The ServiceNow Voice for HR Agent Workspace provides seamless interactive voice response (IVR) and calling experiences for your employees and agents by integrating a cloud contact center provider with the robust capabilities of the Agent Workspace for HR Case Management.

Use ServiceNow Voice to facilitate inbound and outbound telephone calls for service agents.

  • Integrate your ServiceNow instance with a third-party phone system, such as Amazon Connect.
  • Display relevant data to assist the HR agent during the call.
  • Analyze interactions between HR agents and employees via call recordings, metrics, and transcripts.

For more information, see Integrating ServiceNow Voice for HR.

Parent Topic:Integration of HR Service Delivery with ServiceNow applications