Available HR reports
Predefined HR reports are available in the HR Case Management > Reports list.
| Report name | Description | Displays |
|---|---|---|
| Active HR Cases | Tabular view of all active cases. | Number, Type, Category, State, Short description, Opened by, Assignment group, Assigned to |
| Active HR Cases Pivot Table by Category | Pivot table view of all active cases. | Assigned to, Category |
| Active HR Onboarding IT Requests | Tabular view of onboarding tasks assigned to IT, for example, for computers and other office equipment. | Number, Priority, State, Short description, Assigned to, Location |
| Case Satisfaction Survey - 30 Days AVG | Bar chart showing the averages over 30 days of responses to the HR case satisfaction survey. | Average Actual Value, Metric |
| Cases Awaiting Approval | Count of unapproved HR cases or requests. | Number |
| HR Case SLAs by Assigned | Bar chart showing the number of overdue cases by the assigned user. | Count, User, State |
| HR Case SLAs by Elapsed Time Percentage | Bar chart showing the number of cases by the elapsed time percentage until the SLA is breached. | Count, Elapsed time percentage |
| HR Case Transfer Rate | Bar chart showing the number of reassignments for an HR agent by category for the last six months. | Number of reassignments, Category |
| HR Cases Opened Last Month by Category | Bar chart of cases raised over the last month by HR case category. | Category, Count, Month |
| HR Cases Opened This Month by Category | Bar chart of cases raised over the current month by HR case category. | Category, Count |
| My HR Cases by Category | Pie chart of cases assigned to you, where each slice represents an HR case category. | Category, Count |
| Open High Priority Cases | Count of active high priority HR cases | Number |
| Open Onboarding cases | Count of active onboarding cases | Number |
| SLA Breached | Count of HR cases with a breached SLA | Number |
| Unassigned HR Cases | List of HR cases not assigned to any user. | Number, Type, Category, State, Short description, Opened by, Assignment group, Assigned to |
Parent Topic:Run Reports
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