Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Oracle HCM
You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the Oracle HCM system in Employee Center.
Virtual Agent topics for HR Service Delivery Advanced Integration with Oracle HCM Overview
To access and use the Virtual Agent topics, verify the following:
- Configure the Now Assist for HRSD Virtual Agent topics
- Role required: sn_hr_oracle_adv.admin
Available Spoke Subflows for Virtual Agent topics for HR Service Delivery Advanced Integration with Oracle HCM
| Virtual Agent Topic | Feature Name | Service Name | Subflow |
|---|---|---|---|
| Lookup Worker Profile | Worker Management | Get Worker | Oracle HCM - Retrieve Worker Profile |
| Request Time Off | Leave Management | Time off balance | Oracle HCM - Get Time off balance |
| Create Time Off Request | Oracle HCM - Request Time Off | ||
| Get Time Off Balance | Time Off Balance | Oracle HCM - Get Time Off Balance | |
| Get Holiday Calendar | Holiday Calendar | Oracle HCM - Get Employee Holiday Calendar | |
| Get Total Rewards | Benefits Management | Total Rewards | Oracle HCM - Get Total Rewards |
| Lookup Benefits Enrollments | Get Benefits | Oracle HCM - Lookup Benefits Enrollments | |
| Get User Pay Checks | Payroll Management | Get Paychecks | Oracle HCM - Get Employee Paychecks |
| Lookup Feedback | Feedback Management | Get Feedback | Oracle HCM - Lookup Feedback |
| - Update Email Address - Update Address - Update Phone Number - Update Date of Birth - Update Blood Type | Human Capital Management | Update Personal Details | Oracle HCM - Update Personal Details |
| Worker Management | Get Worker | Oracle HCM - Retrieve Worker Profile |
Lookup Worker Profile
The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed.
Lookup Worker Profile 1 \[Omitted image "sf-lookup-profile2.png"\] Alt text: Lookup Worker Profile 2
Update Personal Details
You can update personal details in Virtual Agent using one of the following topics in Employee Center from the Oracle HCM system.
- Update Address
- Update Date of Birth
- Update Email Address
- Update Phone Number
Get User Paychecks
The Get User Paychecks Virtual Agent topic enables you to view your payslip details. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed.
Get User Paychecks
Get Total Rewards
The Get Total Rewards Virtual Agent topic enables you to view your rewards. From Employee Center, open a chat window and type in key words, for example, rewards.
Get Total Rewards
Get Time Off Balance
The Get Time Off Balance Virtual Agent topic enables you to view your leave balance. From Employee Center, open a chat window and type in key words, for example, leave balance.
Get TimeOff
Request Time Off
The Request Timeoff Virtual Agent topic enables you to apply for leaves. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the Oracle HCM system.
Request Time Off 1 \[Omitted image "sf-requestoff-2.png"\] Alt text: Request Time Off 2
Get Holiday Calendar
The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in the chat.
Get Holiday Calendar 1 \[Omitted image "sf-calendar-2.png"\] Alt text: Get Holiday Calendar 2
Lookup Benefit Enrolments
The Lookup Benefit Enrolments Virtual Agent topic enables you to view your benefit programs such as medical, 401(k) and so on, in Employee Center from the Oracle HCM system. From Employee Center, open a chat window and type in key words, for example, Lookup Benefit Enrolments. Your benefit programs, if available, are displayed.
Lookup Feedback
The Lookup Feedback Virtual Agent topic enables you to view feedback you have received from other employees in Employee Center from the Oracle system. From Employee Center, open a chat window and type in key words, for example, Lookup Feedback. Your feedback, if available, is displayed.