Skip to content
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Components installed with Enterprise Service Management Integrations Framework

Several types of components are installed with activation of the Enterprise Service Management Integrations Framework [sn_hr_integr_fw], including tables and user roles.

Roles

Role title \[name\]DescriptionContains roles
Framework Integrations Admin\[sn\_hr\_integr\_fw.admin\]Can access and set up Enterprise Service Management Integrations Framework.Flow Operator\[flow\_operator\]

Tables

TableDescription
Integration Source\[sn\_hr\_integr\_fw\_source\]Stores source records representing third-party systems which are integrating with your ServiceNow application.
Integration Service\[sn\_hr\_integr\_fw\_service\]Stores records of integration services. An integration service is created for each entity that is pulled from a third-party system.
Integration Job Tracker\[sn\_hr\_integr\_fw\_job\_tracker\]Stores source job details, such as start time, run end time, and state. For more information, see View job tracker details.
Integration Service Job Tracker\[sn\_hr\_integr\_fw\_service\_job\_tracker\]Stores service job details such as start time, end time, and state. For more information, see View job tracker details.
Pulled Integration To-do\[sn\_hr\_integr\_fw\_todo\_inbound\]Stores tasks that are pulled from the third-party system into Enterprise Service Management Integrations Framework. For more information, see View tasks of a third-party system.
External Interface\[sn\_hr\_integr\_fw\_ext\_interface\]Stores modified records that are pushed from a ServiceNow application into a third-party system.

Parent Topic:Enterprise Service Management Integrations Framework reference