Creating a universal request from an HR case

Create a universal request for every HR case that is created, using any channel. Extend the unified ticket experience that Universal Request provides for all the HR cases, irrespective of the channels they are created from.

Activate a business rule

To auto-create a universal request from an HR case, you must activate the Create Universal Request for HR case business rule.

Configure field mappings

To auto-create a universal request from an HR case and copy the primary details from an HR case to a universal request, Configure field mappings.