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Configuring Employee Relations › Employee Relations › Case and Knowledge Management › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Employee Relations assignment rules

HR Service Delivery employee relations assignment rules allow you to automatically assign a group to ER cases when the assignment group is empty.

When the HR case template sets the assignment group, assignment rules are ignored.

When an ER case is created, it:

  • Checks for the Skills/Assignment group from the HR Case Template for the associated HR service. See Configure an HR case template for an HR service.
  • If there is no assignment group for the HR case template, the base system provides the Employee Relations Case assignment rule.
  • The Employee Relations Case assignment rule assigns the Employee Relations group to the case.

Note: For more information, see Add or modify an HR assignment rule.