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Using HR Service Delivery Employee Relations › Employee Relations › Case and Knowledge Management › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Use Guided Tours in Employee Relations

Use guided tours in Employee Relations to get an overview of Employee Relations cases.

Before you begin

Role required: admin,sn_hr_er.case_writer,sn_hr_er.case_reader

About this task

Guided tours help train and onboard users within the workspace. Each tour is designed to provide an overview, guide you through a task, or complete a process. If needed, administrators can create more tours. For more information, see Guided Tours.

When you visit a page that has a guided tour for the first time, a welcome screen appears. You can choose to either begin the tour or skip the tour. The tour can be revisited from the Help Center menu.

Guided tours in Employee Relations are only available in report misconduct cases. The tour is inactive by default. To enable the guided tour, see Enable guided tours in Employee Relations.

Procedure

  1. Navigate to All > HR Case Management > HR Agent Workspace.

  2. Select the Lists icon (

Image omitted: agent-ws-hr-list-icon.png
Lists icon\).

  1. Select an ER case.

  2. Select the Show help icon (

Image omitted: help\_question\_mark\_icon.png
Show help icon\).​
  1. Select the Pin Help Center menu icon
Image omitted: pol-nav-pin.png
Pin Help Center menu to pin the Help Center side panel on the page.

  1. Select Take a Tour​.

  2. Take the necessary action and select Next to progress through the tour.

    For ending the tour at any point, you can select End Tour in the side panel or select the Close button in the pop-up window and confirm to end the tour.

  3. Select Done after the tour is ended​.