Configure field mappings
Map fields to copy the primary details from an HR case to a universal request (that is auto-created from the HR case).
Before you begin
Role required: sn_uni_req.universal_request_write
Procedure
Navigate to All > Mapping Configuration.
Select an HR service.
In the Create UR mappings related list, map the fields of an HR case with that of a universal request.
Source Field in HR case Target Field in universal request short_description short_description opened_for opened_for description description opened_by opened_by