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Configure an HR service › HR service configuration › HR services › HR Administration › Configure › Case and Knowledge Management › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure a service activity for an HR service

If the fulfillment type of an HR service is set to Service Activity, configure one or more service activities. Service activities can be approvals, tasks, or child HR services.

Before you begin

Role required: sn_hr_core.admin

Procedure

  1. Navigate to All > HR Administration > HR Services > HR Service Configuration.

  2. Filter cases by Fulfillment type.

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Filter cases using the Service Activity fulfillment type.

  1. Open the HR service.

  2. In the Fulfillment type field, verify that the value is set to Service Activity.

Image omitted: fulfillment-type-service-activity.png
Make sure the fulfillment type field is set to Service Activity.
The **Service Activities** section appears at the bottom of the HR service form.
Image omitted: service-activity-fulfillment-type.png
Scroll down to the bottom of the HR service form to see the Service Activities list.

  1. Click New or open a record, and follow the tasks as applicable.

    On the Service Activity form, you can configure the following types of service activities:

  2. Configure an approval
    Configure a service activity that is an approval. Approvals require one or more users to approve the case before it can proceed.

  3. Configure a task
    Configure a service activity that is a task.
  4. Configure a child HR service
    Configure a service activity that is a child HR service.

Parent Topic:Configure an HR service