Configure tracked Knowledge Base for the self-solved KPI
By default, the Self-solved using Knowledge KPI in the HR Success Dashboard tracks articles views only in the Human Resources General knowledge base. If your organization uses a different knowledge base or multiple knowledge bases, complete these steps to update the scope.
Before you begin
Role required: admin
Procedure
Navigate to All > Self-Service Analytics > Activity Context.
Select HRSM KB deflection from the list.
In the Activity Context Types tab, select the Preview icon corresponding to Viewed a knowledge article activity type.
Select Open record.
In the Activity Context Type form, change the filter condition to include the relevant knowledge bases.
Image omitted: activity-type-hr-dshbrd.png
Description of the field values in the Activity Context Type form
Description of the field values in the Activity Context Type form
- Select Update.