HR Dashboards & Reports
The HR Dashboards & Reports application provides the HR organization with visual representations of accountability, progress, performance metrics, monitor employee satisfaction, and status on HR cases in the scoped version of HR.
Depending on your HR job function, you can use any of the following tools to help you with day-to-day HR operations.
- Dashboards, including the Overview, Case, and Manager Dashboard. Dashboards are a type of homepage containing reports and other widgets. You click a listed record or a segment in a report to see details.
- HR reports, including reports that are available on the dashboards. Several HR reports are predefined for you, and you can create more reports.
- Survey response charts and detail for the HR case satisfaction survey or other HR surveys that you create.
You can customize any dashboard that you can access to add or remove reports and other widgets. For example, an HR benefits administrator adds a report to the Overview dashboard that displays the status of HR cases in the Benefits service.
| Button | Description |
|---|---|
| Add content | Click, highlight topics, and move to sections of the page. |
| Change Layout | Click the column layouts on the left. |
| Save the chart as an image file | If a menu icon appears when you point your cursor to a chart, you can click the icon to export the chart to an image file. |
The HR Dashboards & Reports provide:
- Overview
- Manager Dashboard
- HR Case Dashboard
- Reports
- Satisfaction Survey Scorecard
Migrating HR dashboards to Platform Analytics Workspace
For enhanced user experience, the HR Overview Dashboard, the Manager Dashboard, the HR Case Dashboard, and the SLA Dashboard have been migrated to Platform Analytics Workspace. Select the Analytics Center icon to open the migrated dashboards in Platform Analytics Workspace.
Note: Ensure you have installed Platform Analytics Workspace from ServiceNow® Store and have the pa_viewer role.
- View Overview Dashboard
The Overview dashboard provides a graphical representation of HR cases. - View Manager Dashboard
You can use the Manager Dashboard to monitor HR team effectiveness based on metrics. Metrics includes state of assigned cases by HR agent and service level agreement (SLA) elapsed time percentage. - View HR Case Dashboard
The HR Case Dashboard is a central place for HR users to monitor ongoing HR operations. The dashboard contains reports that query the database and display the results. - Run Reports
You can run reports to view and monitor the status of HR cases. - Evaluate HR survey responses
After you have collected responses to an HR survey, you can review the survey responses and scorecard. - Satisfaction Survey Scorecard
Apply filters to refine the predefined HR satisfaction surveys results to analyse and gain insight into the survey.
Parent Topic:Case and Knowledge Management