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HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

HR Service Delivery for mobile

The HR Service Delivery for mobile plugin enables employees to access HR Service Delivery features from their mobile devices.

Employees can view HR requests, discover knowledge articles, request help, complete HR tasks, chat with a virtual agent, and more.

View HR requests

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HR ticket page

Employees can view their HR requests from the Home tab by selecting My Requests.

Note: If you're using the Now Mobile app with the Lifecycle Events for Enterprise [com.sn_hr_lifecycle_ent] plugin, hiring managers can track the onboarding progress of their new hires in a single and consolidated section. See Hiring manager experience for new hire onboarding for more information.

Request help

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Submit HR requests from the app

Employees can read knowledge articles and submit HR requests by navigating to the Help center tab and filtering by HR service.

Complete HR tasks

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View HR tasks on the app

Employees can view their HR requests from the Home tab by selecting My Tasks. Supported task types include:

  • HR tasks, such as signing electronic documents, uploading attachments, and watching videos.
  • Lifecycle event tasks, including upcoming activities and rescind activities. See Lifecyle events for enterprise for more information on lifecycle events.
  • Integration tasks, such as for the SuccessFactors, Docusign, or Adobe Acrobat Sign services. See HR Integrations for more information on third-party integrations.
  • Content tasks. For more information, see Employee to-dos page.

Chat with a virtual agent

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HR Virtual Agent in the app

If enabled, employees can chat with a virtual agent. See Enable Live Agent in the Now Mobile app for configuration details.

Activation information

HR Service Delivery for mobile is automatically activated when you activate Case and Knowledge Management. If it is not activated, you can manually activate HR Service Delivery for mobile.

Activate HR Service Delivery for mobile

  • Activate HR Service Delivery for mobile
    Activate the HR Service Delivery for mobile plugin (sn_hr_mobile) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
  • Administer Now Mobile
    Configure the Now Mobile experience for your employees to enable them to access features from Lifecycle Events, Journey designer, and Agent Chat in their mobile devices.
  • Hiring manager experience for new hire onboarding
    If you're using the Now Mobile app with the Lifecycle Events for Enterprise [com.sn_hr_lifecycle_ent] plugin, hiring managers can track the onboarding progress of their new hires in a single and consolidated section.

Parent Topic:HR Service Delivery

Related topics

Now Mobile app

Now Mobile experience for Employee Center