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Administer Now Mobile › HR Service Delivery for mobile › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable Agent Chat in Now Mobile

Activate the Chat quick action so that your new hires can chat with a live or virtual agent.

Before you begin

Role required: sn_hr_le.admin

Make sure that live and/or virtual chat are set up for use in the Employee Service Center.

Role required: sn_hr_le.admin

Procedure

  1. Navigate to All > System Mobile > Applet Launchers.

  2. Open the Onboarding Homepage record.

Image omitted: mobile-onboarding-homepage-record.png
Open the record for the Mobile Onboarding app.
  1. In the Body related list, under the Quick Actions Menu Maps section, open the Chat record.
Image omitted: mobile-onboarding-chat-record.png
Open the Chat record.

  1. Select the Active option to activate the quick action for use.

  2. Click Update.

Parent Topic:Administer Now Mobile