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Administer Now Mobile › HR Service Delivery for mobile › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure a media section for Now Mobile

Configure one or more of the media sections for Now Mobile to provide relevant content to new hires at different stages of the onboarding process.

Before you begin

Role required: sn_hr_le.admin

About this task

Media sections are a type of UI section that you can add to an applet launcher. The following media sections appear on the Welcome screen at different stages of the onboarding process, and you can personalize the content with your own headlines, images, video, text, and function instances.

Note: Beginning in the Paris release, media sections are not enabled by default for new customers.

Image omitted: mobile-onboarding-media-section-1.png
Media section for Welcome to ServiceNow Before Joining
Welcome to ServiceNow \(Before joining\)Displays when the onboarding case is created until one day before the new hire's start date.
New Hire OrientationDisplays beginning one day before the new hire's start state until their first day.
Image omitted: mobile-onboarding-media-section-2.png
Media section for New Hire Orientation
Image omitted: mobile-onboarding-media-section-3.png
Media section for Welcome to ServiceNow After joining
Welcome to ServiceNow \(After joining\)Displays beginning on the employee's start date until the onboarding case is complete.
Case CompleteDisplays on the upper half of the Welcome screen after the onboarding case is complete.
Image omitted: mobile-onboarding-media-section-4.png
Media section for Case Complete
Image omitted: mobile-onboarding-media-section-5.png
Media section for Download the employee app
Download the employee appDisplays on the lower half of the Welcome screen after the onboarding case is complete.

Procedure

  1. Navigate to All > System Mobile > Applet Launcher.

  2. Open the Onboarding Homepage record.

Image omitted: mobile-onboarding-homepage-record.png
Open the record for the Mobile Onboarding app.
  1. In the Body related list, open a media section record.
Image omitted: mobile-onboarding-media-sections.png
Configure the media sections for the Mobile Onboarding app.

  1. Configure the media section.

    You can personalize the headline, text, image/video, or function instance.

    • Headline
    • Text
    • Image or video

    • Function instance

      Note: You can personalize the label and configure the associated function. To learn more about how to configure functions, see Functions in ServiceNow mobile.

  2. Click Update.

Parent Topic:Administer Now Mobile