Configure HR service for creating an HR case for an injury

Configure the HR service that you want to use for creating HR cases for injuries and illnesses.

Before you begin

Ensure that the following conditions are met:

• The Human Resources Scoped App: Core (com.sn_hr_core) plugin is installed on your ServiceNow instance. For more information on activating it, see Activate Case and Knowledge Management.
• The application scope is selected as Health and Safety Case Management. For more information, see Application picker.

Role required: sn_hs_cm.case_manager and sn_hr_core.admin

About this task

For information on HR services and what you can configure, see HR services.

Procedure

1. Copy the sys_id of the HR service.

   1. Navigate to All > HR Administration > HR Services > HR Service Configuration.

   2. In the list, select the HR service that you want to use for creating HR cases from injury and illness records.

   3. Right-click the HR service and select Copy sys_id.

2. Update the sys_id of the HR service in the system property.

   1. Navigate to All > Health and Safety > Health and Safety administration > Properties.

   2. In the HR Service sys_id (sn_hs_cm.hr_service_sys_id) property, update the sys_id that you copied in step 1.

   3. Select Save.

Parent Topic:Configuring Health and Safety Case Management

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