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Employee Center for Zoom › Employee Center Integrations › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Change existing Zoom account connection

Change your existing Zoom account connection in your ServiceNow® instance.

Before you begin

Role required: admin, Zoom admin

Procedure

  1. Navigate to Zoom App Marketplace and sign into your other Zoom account which you want to connect to your existing ServiceNow instance.

  2. Log in to your ServiceNow instance.

  3. Navigate to All > Employee Center > Employee Center for Zoom > Setup.

  4. On the Connect to an account form, select Change account.

  5. On the Confirm Change Account pop-up page, select OK.

  6. Enter CHANGE in the Type CHANGE to continue field, and then select Override connection.

Image omitted: zoom-change-zoom-account.png
Override Zoom connection on ServiceNow instance
**Note:** You can have different domains, which have different Zoom accounts mapped.

Result

Your existing ServiceNow instance is successfully connected to another Zoom account.

Parent Topic:Employee Center for Zoom