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Install HR Service Delivery › Plan your installation › Integrating ServiceNow with Microsoft Teams and Microsoft 365 › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Verify Application Restricted Caller Access (RCA) Privileges

Verify that there are no duplicate entries in the Restricted Caller Access (RCA) records before uploading an RCA data set to fix the configuration issues.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > System Applications > Application Restricted Caller Access Privileges.

  2. In the Source Scope search, enter: ServiceNow for Microsoft Teams.

  3. Right-click on Source Scope column header, and select Group By Source Scope.

  4. Expand ServiceNow for Microsoft Teams, and Collaboration Services source scopes.

  5. Delete all the entries under ServiceNow for Microsoft Teams, and Collaboration Services source scopes.

Parent Topic:Install HR Service Delivery integration with Microsoft Teams application