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Use Microsoft Teams integration for Employee Experience › Use › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Use ITSM and HRSD integrations with Microsoft Teams

Employees and agents can collaborate to receive service and resolve issues effectively from Microsoft Teams.

  • Employee actions
    Respond to the approval notifications and the comments against the service-related tickets.
  • Agent actions
    Agents can work on the service-related tickets created by the employees.

Parent Topic:Use Microsoft Teams integration for Employee Experience