Skip to content
Customize Integrations for Employee Experience › Manage › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Customize UI actions for Universal Request integration with Microsoft Teams

Customize the UI actions and extend them to the tables that you require. The UniversalRequestMSTeamsUtils script include controls the visibility of the UI actions.

The following UI actions are available by default. You can customise them to suit your needs.

  • Start Microsoft Teams Chat
  • Import Messages from Microsoft Teams

To customise the UI actions, you must modify the form fields. For a detailed understanding of the form fields, see UI actions

Parent Topic:Manage Microsoft Teams integration for Employee Experience