Microsoft Teams Integration for Employee Experience › Configure › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure Universal Request integration with Microsoft Teams

Complete the following procedures to configure the Universal Request integration with Microsoft Teams.

Set up Virtual Agent for Universal Request integration with Microsoft Teams
Publish the default Virtual Agent topics (conversation flows) so that they can be used in the Universal Request integration with Microsoft Teams application.

Parent Topic:Configuring Microsoft Teams integration for Employee Experience