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Agent actions › Use ITSM and HRSD integrations with Microsoft Teams › Use Microsoft Teams integration for Employee Experience › Use › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Request-based chat - Start and import chat as guest user from classic view

You can start a Microsoft Teams chat with an external organization user and import chat after you are invited to their chat.

The following configuration must be complete for a guest user from an allowed-domain to initiate or import chat.

  • Enable chat access to a guest user
  • Configure external collaboration for a guest user
  • Add a guest user to the Microsoft Entra ID

For more information, see Enable chat access for guest users for self-configured app, Enable chat access for a guest user for pre-published app, and Guest access in Microsoft Teams.

Note:

As a guest user, you can import chat only if you are present in the allowed-domain but you can initiate a chat. A tag with the label External appears by your name to indicate that you are a guest user and not present in the allowed-domain. For more information, see Add or invite people outside your Teams org to a chat.

Parent Topic:Agent actions