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Enhance employee experience by integrating ServiceNow with Zoom › Integrating and using ServiceNow with Zoom › ServiceNow for Zoom › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Starting and importing a Zoom Team Chat

Initiate a Zoom Team Chat conversation with the requester to resolve the ticket and import the chat as task record comments.

  • Start a Zoom Team Chat
    Start a Zoom Team Chat with an employee through an open ticket to resolve an incident, request item, and change request.
  • Import Zoom Team Chat messages
    Import the chat conversation manually or automatically with a user from  Zoom application, which appends and stores the messages in the  Comments section of the ticket in the ServiceNow® instance.

Parent Topic:Enhance employee experience by integrating ServiceNow with Zoom