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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Employee Center for Microsoft Viva Connections

The Employee Center for Microsoft Viva Connections integration extends the ServiceNow for Microsoft Teams integration, bringing the ServiceNow employee experience into the Microsoft Viva Connections dashboard.

Before installing Employee Center for Microsoft Viva Connections, ensure that the following prerequisites are met:

  • Your ServiceNow instances have been upgraded to Vancouver release.
  • You’ve installed and deployed the IT Service Management for Microsoft 365(sn_now_teams_it) or HR Service Delivery for Microsoft 365(sn_now_teams_hr) plugins.
  • You’ve installed and deployed Employee Center. For more information, see Configuring Employee Center.
  • You've installed and deployed Employee Center Core (sn_hr_sp) August 23 store release version.

There are multiple admin roles required to deploy the Employee Center for Microsoft Viva Connections integrations application. The following table depicts the different admin roles required to perform various setup tasks in your environment.

ActivityRole on ServiceNowRole on Microsoft Azure portal
Install Employee Center for Microsoft Viva Connections applicationExternal app install adminNA
Authorize Employee Center for Microsoft Viva ConnectionsExternal app install adminAny of the following roles: - Application Administrator - Cloud Application Administrator - Global Administrator - Privileged Role Administrator
Update the Microsoft Teams application IDExternal app install adminMicrosoft Teams administrator
Download the Microsoft Viva solution packageExternal app install adminNA
Deploy the Microsoft Viva integrations package in Microsoft SharePointNAMicrosoft SharePoint administrator
Enable the display of the Microsoft Viva card in Microsoft SharePointNAMicrosoft SharePoint administrator

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Parent Topic:Employee Center Integrations