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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Properties installed with HR Service Delivery for Microsoft 365

The following properties are installed with the HR Service Delivery for Microsoft 365 plugin.

Note: The following properties are located in the System Properties [sys_properties] table. To access the table, enter sys_properties.list in the navigation filter.

PropertyDescription
sn\_now\_teams\_hr.enable\_va\_comment\_notificationUse this property to enable the comment notifications sent by the Virtual Agent sys\_notification.- Type: true\|false - Default value: true
sn\_now\_teams\_hr.hr\_case\_allow\_list\_for\_teams\_chat\_actionsList of HR Case tables for which the Start Chat and Import Messages UI actions are available. The default list doesn’t include sensitive HR Cases like Employee Relations, Investigation, and Ethics.- Type: string - Default value: sn_hr_core_case,sn_hr_core_case_benefits,sn_hr_core_case_compensation,sn_hr_core_case_corporate_communication,sn_hr_core_case_global_mobility,sn_hr_core_case_operations,sn_hr_core_case_payroll,sn_hr_core_case_performance,sn_hr_core_case_talent_management,sn_hr_core_case_total_rewards,sn_hr_core_case_workforce_admin,sn_hr_le_case
sn\_now\_teams\_hr.chat\_sn\_hr\_core\_task\_fieldsList of HR Task table fields that are displayed as recommended participants for the Start Chat feature.- Type: string - Default value: assigned\_to
sn\_now\_teams\_hr.respond\_to\_comment\_notification\_inclusion\_list\_for\_hrList of HR Case tables for which the Respond to Comment actionable notifications are sent. This default list doesn’t include sensitive HR Cases like Employee Relations, Investigation, and Ethics.- Type: string - Default value: sn\_hr\_core\_case,sn\_hr\_core\_case\_benefits,sn\_hr\_core\_case\_compensation,sn\_hr\_core\_case\_corporate\_communication,sn\_hr\_core\_case\_global\_mobility,sn\_hr\_core\_case\_operations,sn\_hr\_core\_case\_payroll,sn\_hr\_core\_case\_performance,sn\_hr\_core\_case\_talent\_management,sn\_hr\_core\_case\_total\_rewards,sn\_hr\_core\_case\_workforce\_admin,sn\_hr\_le\_case,sn\_hr\_core\_task
sn\_now\_teams\_hr.chat\_sn\_hr\_core\_case\_fieldsList of HR Case table fields that are displayed as recommended participants for the Start Chat feature.- Type: string - Default value: opened\_for,subject\_person,collaborators

Parent Topic:ServiceNow for Microsoft Teams reference