Notify connector for Microsoft Teams

Notify connector for Microsoft Teams enables you to manage and initiate a Microsoft Teams meeting directly from any record such as an incident, or a task.

Key Features

• Start and end Microsoft Teams meetings directly from any record such as an incident or a task or from the major incident workbench.
• Manage a Microsoft Teams meeting by adding or removing participants.

System Requirements

Install the ServiceNow IntegrationHub Installer (com.glide.hub.integrations) plugin to design the integration flows in the Flow Designer application. For more information, see Request IntegrationHub.

Next procedures

You must perform the following activities to integrate Notify connector for Microsoft Teams with ServiceNow:

1. Install Notify connector for Microsoft Teams
2. Setting up the ServiceNow instance for Microsoft Teams integration
   • Integrate Notify connector pre-published app with Microsoft Teams
   • Integrating Notify connector self-configured app with Microsoft Teams

To allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams, see Configure Notify connector for Microsoft Teams.

To use Notify connector for Microsoft Teams in ServiceNow instance, see Use Notify connector for Microsoft Teams.

Parent Topic:Explore Microsoft Teams integration for Agent Experience

Related topics

Meeting Extensions for Microsoft Teams