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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View notifications for a major incident

View the notifications that are sent during specific events in a major incident. These notifications are sent to all the stakeholders associated with the major incident.

Before you begin

Role required: major_incident_manager, agent

About this task

The following informational notifications are triggered for a major incident when:

  • A communication task is created for a major incident
  • SLA reaches 75%
  • SLA is breached

Procedure

  1. Launch Microsoft Teams application.

  2. Click Activity.

  3. View the list of notifications feeds for the major incident.

  4. Click the notification to view the details.

Image omitted: mim-notification.png
Major incident notification
  1. Click View workbench to view the ticket details in ServiceNow.

Parent Topic:Employee actions