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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Office Mailbox to Catalog Field Mappings form

The Office Mailbox to Catalog Field Mappings form helps you map an email field to a catalog item field.

FieldDescription
Catalog itemCatalog item that the email fields must be mapped to.This field is automatically set to the Catalog item selected for the mapping configuration record.
ApplicationApplication scope of the record.This field is automatically set to the application scope of your instance.
Catalog item fieldCatalog item field that must be mapped to the email field.
Mailbox item propertyEmail field that must be mapped to the catalog item field.
ActiveOption to activate the record.

Parent Topic:ServiceNow Add-in for Microsoft 365 reference