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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Components installed with ServiceNow Add-in for Microsoft 365

Several types of components are installed with activation of the plugin, including tables, user roles, and scheduled jobs.

Roles installed

Role title \[name\]DescriptionContains roles
Outlook add-in setup manager \[sn\_outlook\_addin.outlook\_addin\_setup\]Configures the ServiceNow Add-in for Microsoft 365, maps email fields to catalog items or forms.None

Tables installed

TableDescription
Catalog Mapping Configurations \[sn\_office\_catalog\_mapping\_config\]Contains configurations for catalog items to map the catalog fields to email fields. This is a domain-separated list.
Form Mapping Configurations \[sn\_office\_form\_mapping\_config\]Contains configurations for forms to map the form fields to email fields. This is a domain-separated list.
Office Mailbox to Catalog Field Mappings \[sn\_office\_mailbox\_catalog\_field\_mapping\]Contains information about the catalog fields that are mapped to email fields.
Office Mailbox to Form Field Mappings \[sn\_office\_mailbox\_form\_field\_mapping\]Contains information about the form fields that are mapped to email fields.
Office Manifest \[sn\_office\_manifest\]Contains information about the manifest files created for different add-ins.
Office Control \[sn\_office\_control\]Contains information about the office controls, like buttons or menus, created for different add-ins.

Parent Topic:ServiceNow Add-in for Microsoft 365 reference