Employee Center Pro reference › Employee Center Pro › Unified Employee Experience › Employee Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Components installed with Content Experiences

Several types of components install with the activation of the Content Experiences [sn_cd] plugin, including tables, user roles, and scheduled jobs.

Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

For more information about tables, see Table administration.

Demo data is available for this feature.

Note: The Content Experiences [sn_cd] plugin activates the sn_ca.min_admin_count system property [sys_properties.list]. This property prevents you from deleting your only Content Experiences admin user by requiring a minimum number (default is two) of active users with this role.

Roles

The following roles are included when you install the Employee Center application (sn_ex_sp):

Role title \[name\]

Description

Contains roles

Campaign Approver \[sn\_ca.campaign\_approver\]

When configured, can approve content for a campaign. Requires approval before a campaign publishes.

Content Approver \[sn\_cd.content\_approver\]

Content Admin \[sn\_ca.campaign\_admin\]

Grants access to all Content Experiences information and privileges.Can create, configure, administer, and schedule campaigns.

Can access read and write records to the Content Experiences tables.

Can use an analytics tracking profile with a campaign.

Note: Does not inherit Content Delivery Analytics Admin [sn_cda.analytics_admin] role to set up tracking profiles.

Content Experiences Manager \[sn\_ca.campaign\_manager\]

Content Manager \[sn\_ca.campaign\_manager\]

Provides access to all Content Experiences content. This includes:Creating and scheduling content for the Employee Center and campaigns.

- Campaign Approver \[sn\_ca.campaign\_approver\] - sn\_esign.config\_manager - sn\_cda.analytics\_reader - sn\_cd.content\_approver

Scheduled jobs installed

Scheduled job	Description
Content Experiences: Add Non-Portal Campaign Content	Creates sn\_ca\_campaign\_item\_user\_records for sent emails. It does not send the email.Runs every four hours by default.
Content Experiences: Calculate Campaign Engagements	Calculates the total number of actionable engagements \(videos viewed, links clicked\) recorded divided by the total number possible with an engagement percentage.Runs on a designated repeating interval.
Content Experiences: Campaign Success Criteria	Populates the base count and evaluation period count. Runs the evaluation criteria set up for a campaign.Takes the success goals from published or finished \(end date has passed\) campaigns and evaluates them to calculate the: - Baseline count - Target count - Evaluation count Evaluation count analyzed against the Target count to determine success. Runs daily.
Content Experiences: Create To-dos	Creates to-do tasks for assigned audience for a campaign.Runs every hour by default.
Content Experiences: Deactivate Campaign Users	Deactivates users assigned to a campaign that has ended.Runs every six hours by default.
Content Experiences: Manage Content States	Updates the state of targeted content and marks content as available or expired. For example:- A Targeted Content record is available starting on 12-01-2019. - Today is 11-27-2019. - When 12-01-2019 arrives, the state of the targeted content changes from Pending to Ready or Available. - If the same content is only available until 12-05-2019 and the date is 12-06-2019, the state of the targeted content changes to Complete or Incomplete. Runs every hour and five minutes by default.
Content Experiences: Process SNC analytics	Processes analytics captured using a ServiceNow tracker to update campaign statistics.Runs daily. Note: Available to use if the SNC tracking profile fails to upgrade and work with flow designer.
Content Experiences: Purge Campaign Data	Purges campaigns and users based on the Content Experiences Configurations Properties settings.See the Purging section in Properties installed with Content Experiences. Runs every hour by default.
Content Experiences Profile	Works with the trigger associated with Content Experiences Profile. Processes analytics collected by the Content Experiences Profile tracker to update campaign statistics.Runs daily.
Content Experiences: Send Email Notifications	Sends the emails for a campaign.Runs every hour by default.
Content Experiences: Send Push Notifications	Sends SMS notifications for a campaign.Runs on a designated repeating interval.
Content Experiences: Send MS Teams Notifications	Sends an MS Teams notification for a campaign.Runs every 90 minutes by default.
Content Experiences: Update Campaign Audience	Reevaluates the audience for a campaign and removes employees that no longer satisfy the criteria. Adds users that match your defined criteria to the campaign. Users show up in the Campaign Targets related list for a campaign. You can view the updated audience from the Campaign Targets tab of a campaign. See View campaign targets. Runs daily by default.

Tables installed

Table	Description
Campaign [sn_ca_campaign]	Defines high-level information about a campaign, including the to and from date range a campaign runs and the audience that can view it.
Campaign Bundle [sn_ca_campaign_bundle]	Grouping mechanism for items that have the same triggering mechanism and availability.
Campaign Content [sn_ca_campaign_item]	Campaign content associated with a bundle.
Targeted Content [sn_ca_campaign_item_user]	Campaign content available to the audience. After a campaign publishes and content is available, users appear under the Campaign Target tab of the campaign,
Campaign Target [sn_ca_campaign_user]	Who in your company is part of a campaign.
Creation Status [sn_ca_creation_status]	Tracks whether a campaign target has visited a particular widget instance that is part of the campaign.