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IT Service Management integration › Microsoft Teams Integration for Employee Experience › Configure › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Access ServiceNow for Microsoft Teams app

Enables users to interact with the agents from Microsoft Teams application.

Before you begin

Role required: admin

About this task

To receive notifications from Virtual Agent, users must link their accounts to Microsoft Teams. Guest users can't receive notifications.

Procedure

  1. Launch Microsoft Teams application.

  2. Click Apps.

  3. In the apps search field, enter ServiceNow for Microsoft Teams.

  4. Click ServiceNow for Microsoft Teams app.

  5. Click Open.

Result

The ServiceNow for Microsoft Teams app is successfully installed in your Microsoft Teams application.

Parent Topic:Configure IT Service Management integration with Microsoft Teams