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Customize UI actions for IT Service Management with Microsoft Teams › IT Service Management integration › Customize Integrations for Employee Experience › Manage › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Customize Import Messages from Microsoft Teams UI action

Enables you to extend the Import Messages from Microsoft Teams UI action to the tables you require.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > ServiceNow for Microsoft 365 > UI Actions.

  2. Open the existing Import Messages from Microsoft Teams UI action in a new window.

  3. On the UI Actions screen, Click New.

  4. On the UI Action form, fill the fields.

FieldDescription
NameName of the UI action. Ex: Import Messages from Microsoft Teams
TableTable to which the Import Messages from Microsoft Teams UI action is to be available
Form buttonCheck this option
Show insertClear this option
ClientCheck this option
ConditionCopy and paste the condition of the existing Import Messages from Microsoft Teams. Modify the column name as required.
ScriptCopy and paste the script of the existing Import Messages from Microsoft Teams. Modify the column name as required.
Workspace Form ButtonCheck this box.Copy and paste the Workspace Client Scriptof the existing Import Messages from Microsoft Teams. Modify the column name as required.
  1. Click Submit.

Parent Topic:Customize UI actions for IT Service Management with Microsoft Teams