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Include On-call scheduling users › IT Service Management integration › Microsoft Teams Integration for Employee Experience › Configure › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Extend On-Call Scheduling users to initiate Microsoft Teams Chat

View the list of On-Call Scheduling users in Start Microsoft Teams chat for a change, request, or a request item.

Before you begin

Role required: admin

Procedure

  1. In the navigation filter, enter sys_properties.list.

    The list of properties in the System Properties [sys_properties] table appears.

Image omitted: sys-properties.png
System properties list.

  1. In the Name search field, enter sn_tcm_collab_hook.on_call_tables_for_start_chat_action.

  2. Select sn_tcm_collab_hook.on_call_tables_for_start_chat_action system property.

Image omitted: sn-tcm-collab-system-property.png
TCM system property details.

  1. In the Value field, provide the tables to which you must extend the functionality.

    Example: change, request.

  2. Select Update.

Parent Topic:Include On-call scheduling users to initiate Microsoft Teams chat