Exploring ServiceNow Add-in for Microsoft 365
ServiceNow Add-in for Microsoft 365 provides quick links to employees and reduces the time taken to submit incidents, cases, or catalog requests.
ServiceNow Add-in for Microsoft 365 overview
The ServiceNow Add-in for Microsoft 365 can be used to create an add-in with customizable office controls, map email fields to catalog items or forms, and provide employees with quick links to raise requests from their Microsoft 365 applications.
ServiceNow Add-in for Microsoft 365 users
| User | Description |
|---|---|
| Administrator | Administrators manage the installation and configuration of the ServiceNow Add-in for Microsoft 365. They can also map fields from the email to the catalog item or form. |
| Employee | Employees use the ServiceNow add-in in their Microsoft Outlook client to create incidents or cases based on emails. |
ServiceNow Add-in for Microsoft 365 benefits
| Benefit | Feature | Users |
|---|---|---|
| Configure your add-in with customizable office controls. | Create a manifest file | Administrators |
| Map email fields to a catalog or form to reduce the time taken by employees to raise a request. | - Map email fields to a catalog item - Map email fields to a form | Administrators |
| Raise a request from a Microsoft 365 application. | Raise a request using the ServiceNow Add-in for Microsoft 365 | Employees |
What to explore next
To learn more about configuring and using ServiceNow Add-in for Microsoft 365, see: