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Now Assist for Employee Experience › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Explore Now Assist for Employee Experience

With the Now Assist for Employee Experience application, your employees can use Now Assist in Virtual Agent to quickly check the status of their work through conversations.

Now Assist for Employee Experience overview

Your employees can use the Now Assist in Virtual Agent, which is powered by generative AI chat capabilities, to engage in an interactive conversational experience. They can check the status of their tasks and approvals and also submit a catalog task.

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Now Assist for Employee Experience welcome message.

The Now Assist for Employee Experience enables your employees to check the following options:

  • My Tasks

    An employee can view the status of their tasks. They can check their assigned, pending, or open tasks. Depending on their query, the Now Assist in Virtual Agent shows the details of the tasks and lets them open a task for more information by using the Task center.

    The Now Assist for Employee Experience supports the following tasks by default:

    • HR tasks like submitting a catalog request
    • Survey tasks An employee can check their HR service tasks and also submit a request. They can mark a task as complete, view the checklist of a task, or upload a document to support a task. The Now Assist in Virtual Agent also enables an employee to take a survey with the chat survey task.

    For example, a manager can chat with Now Assist in Virtual Agent by entering queries like Show me my tasks, Show me my pending tasks, Show me my assigned tasks, Show me my open tasks, or Show me my tasks due today/due this week/due later/due soon.

  • My Approvals

    An employee can check the approvals that are assigned to them.

    The employee's manager can directly approve or reject an approval. Depending on the query, the chat lets a manager approve or reject a task directly.

    The Now Assist for Employee Experience supports the following approvals by default:

    • Catalog request approvals
    • Change request approvals
    • KB article approvals For example, a manager can enter a query like Show me my approvals, Show me my approvals due today or something similar.

Summarization for approvals

Use the Request, Requested item, and Case summarization skill for approvals to create useful summaries so that the approver users can understand the context quickly.

For more information, see Activate Now Assist for Employee Experience skills.

When you search on topic pages and expand the search, the default search changes to Now Assist search.

Check Company news and events

Employees can check their latest company news and upcoming events. The AI Agent in the Now Assist in Virtual Agent displays a list of latest news and any planned events in the company.

For more information about the AI agent, see Company News & Events AI Agent.

Learn more about the Now Assist journey

  • Get an overview of the Now Assist framework.
  • Discover the Now Assist panel.
  • Explore the Now Assist skills available.
  • Activate and configure a Now Assist skill using the Now Assist Admin console.
  • Analyze and monitor Now Assist skill usage and performance.

For more information about an agentic workflow and activating the required components, see the following topics:

Parent Topic:Now Assist for Employee Experience

Related topics

Configuring Now Assist Admin features

Overview tab in Now Assist Admin

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