Company Event Troubleshooting
Company event troubleshooting steps help resolve reservation changes and cancellations.
Before you begin
- Role required: sn_cd.content_manager
About this task
Provides helpful troubleshooting steps to manage new and existing reservations for your company events.
Note: This integration is for Company Events only. Workplace Service Delivery core and Workplace Reservation plugin is required to complete company event reservations.
Procedure
Navigate to Workplace Service Management > Portal > New Reservation.
Note: see Workplace Service Delivery Integration for more information on creating new company events, reservations details, and reservation actions.
Create a new reservation from the workplace service management portal
**Note:** **Content Manager** role is required to create a new company event in the content library.
When your reservation is open, select theActions drop-down menu to Change reservation, Cancel reservation, or Share reservation.
Cancel reservation to ensure company event is removed from published events
Write Cancel notes to describe the reason for canceling the event.
Select Cancel all reservations to complete the cancellation.
Note: The status of the reservation will update to canceled. The original reservation can still be viewed within the reservation content preview details. However, only the content manager can add reservations, if needed.
Leave Cancel notes to provide details on cancellation and to validate action to cancel
Refresh to validate reservation changes.
Reservation details for company event is updated based on the Action you selected.
Parent Topic:Workplace Service Delivery Integration