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HR Service Delivery integration › Microsoft Teams Integration for Employee Experience › Configure › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Review the active notifications for Microsoft Teams

The notifications added by ServiceNow for Microsoft Teams, might duplicate existing notifications in your instance. Review and disable any duplicate notifications to avoid notifying users multiple times for the same event.

Before you begin

Role required: admin

About this task

You will find HR Case as a duplicate notification after installing the HR Service Delivery integration with Microsoft Teams application. You must disable one of the notifications by setting it to inactive.

Procedure

  1. Navigate to All > ServiceNow for Microsoft 365 > Notifications > Provider Notifications.

    You can also navigate to All > System Notifications > Provider > Notifications.

  2. In the Notifications list, search for the HR Case notification.

  3. Select one of the HR Case notifications.

  4. Clear the Active field.

  5. Select Update.

Parent Topic:Configure HR Service Delivery integration with Microsoft Teams