Customize IT Service Management integration with ServiceNow

Customize the features in your instance to meet your organization needs.

You can customize:

• UI actions

• Business rules

• Customize UI actions for IT Service Management with Microsoft Teams
  Enables you to extend the UI actions to the tables you require.

• Customize business rules for actionable notifications
  Enables you to customize the business rules for actionable notifications.
• Configure business rule for reassigning tickets
  Configure the business rule for reassigning the tickets.
• Configure business rule for close condition
  Configure the business rule for close condition to auto-import the chats.

Parent Topic:Manage Microsoft Teams integration for Employee Experience