Customize business rules for actionable notifications
Enables you to customize the business rules for actionable notifications.
Before you begin
Role required: admin
Procedure
Navigate to All > ServiceNow for Microsoft 365 > Notifications > Actionable Notifications - Business Rules.
Open a business rule you would like to extend to another table.
Example: Send comment to caller.
On the UI Actions screen, Click New.
On the UI Action form, fill the fields.
| Field | Description |
|---|---|
| Name | Name of the business rule |
| Table | Table to which the Send comment to caller is to be assigned. |
| Application | HR Service Delivery integration with Microsoft Teams |
| Active | Check this option |
| Advanced | Check this option |
| Where to run | - When: after - Insert: Check this option - Update: Check this option - Filter Conditions: Apply the filter condition of the Send comment to caller business rule |
| Advanced | - Condition: Copy and paste the value of the condition from the existing Send comment to caller business rule. Modify the values as required. - Script: Copy and paste the script from the existing Send comment to caller business rule. Modify the values as required. |
- Click Submit.
Parent Topic:Customize HR Service Delivery integration with Microsoft Teams