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Import messages from Microsoft Teams to ServiceNow › HR Service Delivery integration › Microsoft Teams Integration for Employee Experience › Configure › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create requester mapping

Create a requester mapping to extend the auto-import functionality to other tables.

Before you begin

Role required: admin

Note:

If there is no requestor mapping defined for a table, the interaction records will not be created. An error log is created for the admin to notify that the requestor mapping is not defined for a table.

A requestor-mapping record defines which field, in any given table, is the field representing the requestor of a ticket.

Procedure

  1. Navigate to All > ServiceNow for Microsoft 365 > Chat Administration > Requestor Mapping.

  2. Click New.

  3. On the form, fill in the fields.

    FieldDescription
    TableTable to which the requestor mapping (auto-import feature) should be applicable.
    Requestor fieldField to select the requestor for a record.
    InheritExtend and apply the auto-import feature to the child tables.
    ActiveOption to activate the requestor-mapping record.

  4. Click Submit.

Parent Topic:Configure Request-based chats to import messages from Microsoft Teams to ServiceNow