Skip to content
Integration for Employee Experience › Setup for integrating pre-published apps › Setup the Servicenow instance › Integrating ServiceNow with Microsoft Teams and Microsoft 365 › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Connect your ServiceNow instance to your Microsoft Teams tenant

Connect your ServiceNow instance to your Microsoft Teams tenant to enable users to create their requests from within Microsoft Teams.

Before you begin

Note: The following steps are for pre-published apps. Your Azure apps must already be registered and published to follow this configuration.

Role required: External admin (external_app_install_admin)

Procedure

  1. Navigate to All > ServiceNow for Microsoft 365 > Install Azure apps.

  2. Select Install.

    This step connects your tenant to the ServiceNow instance.

  3. Select the  Consent on behalf of your organization ** option to provide the consent/permissions for all your users, then select  Accept ** to provide the admin consent.

    These permissions enable the app to do the following:

    • Maintain access to data that you have given access to
    • Sign in and read user profiles
    • Sent a teamwork activity to any user When the apps are successfully installed, the page displays the details of the tenant and available Azure Apps to authorize.

Parent Topic:Setup for integrating pre-published apps with Microsoft Teams for Employee Experience