Define how a Zoom chat is closed
Define the way a Zoom chat is closed.
Before you begin
Role required: admin
About this task
When a ticket is set to inactive, the system does one final poll for any messages in the Zoom Team Chat. The participants are removed so no further messages about the ticket can be exchanged in the chat. The system then stops polling that chat.
If your custom application doesn’t provide an Active option for determining whether the ticket remains active, you must either add that option (preferred) or define an alternate condition denoting the ticket as being closed or inactive.
Alternately, to adhere to platform standards, consider adding an active field to your custom application and maintaining the state of that field according to the business logic of your application.
When a parent ServiceNow record is closed, associated Zoom channel is archived, and only an admin user or that chat creator can post new messages on a closed chat or a channel. The users who are removed from a chat can only see the chat messages history.
Procedure
Navigate to All > Collaboration Services > Close Conditions.
Select New.
On the form, fill in the fields.
| Field | Description |
|---|---|
| Table | The table to which the requester mapping should be applied. |
| Inherit | Apply the option to the child tables of the selected table. |
| Active | Option to activate the close condition. |
| Order | Order of the configuration. You can define multiple chat configurations for a single table. The system executes the query in the descending order. |
| Close conditions | Defines the condition that determines that the record is closed. |
- Select Submit.
Parent Topic:Chat-specific configuration for Collaboration services for Zoom