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User Presence Indicator › Integration for Employee Experience › Setup for integrating self-configured apps › Setup the Servicenow instance › Integrating ServiceNow with Microsoft Teams and Microsoft 365 › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure cache duration for the user presence status

You can modify the system property to configure the cache duration to retain the user presence status of the Microsoft Teams user.

Before you begin

Role required: admin

Procedure

  1. In the navigation filter, enter sys_properties.list and press Enter.

    The entire list of properties in the System Properties [sys_properties] table appears.

Image omitted: sys-properties-0012.png
System properties
  1. In the Name column, search for the system property sn_tcm_collab_hook.teams.presence_status_cache_invalidate_duration and click the property to view the property details.
Image omitted: edit\_sys\_property\_0013.png
Edit system property

  1. Click here to edit the property details.

  2. Define the cache duration in seconds to retain the user presence status in the Value field.

  3. Click Update.

Parent Topic:User Presence Indicator