Configure Notify connector for Microsoft Teams

Configure your ServiceNow instance with Notify connector for Microsoft Teams application to enable making calls using Microsoft Teams.

After configuring, for information about using Notify connector for Microsoft Teams, see Use Notify connector for Microsoft Teams.

• Make Microsoft Teams the default communication channel
  Make Microsoft Teams the default communication channel to initiate a conference call to resolve a ticket.
• Manage Notify Connector for Microsoft Teams properties
  Manage the Notify connector for Microsoft Teams application properties to configure the calling capabilities.
• Configure the conference bridge numbers to join calls via phone
  Configure the conference bridge number to allow the participants to collaborate to resolve the incidents via the conference bridge number.
• Enable Audio Conferencing
  Enable the audio conferencing to allow the users to participate in the conference call by dialing the conference bridge number.
• Configure Lobby Settings
  You can override the lobby settings in your instance to allow the participants to join the conference call without waiting in the lobby.
• Map Microsoft Azure email to ServiceNow instance
  Create a custom email field to use Microsoft Teams app to initiate call for the agents to resolve the tickets raised by users.

Parent Topic:Configuring Microsoft Teams integration for Agent Experience