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Integrate Meeting Extensions self-configured app with Microsoft Teams › Integration for Agent Experience › Setup for integrating self-configured apps › Setup the Servicenow instance › Integrating ServiceNow with Microsoft Teams and Microsoft 365 › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create and configure an app for Meeting Extensions in the Microsoft Teams Developer Portal

Create and configure an app for Meeting Extensions in Microsoft Teams Developer Portal to fetch incident details during the conference call in Microsoft Teams.

Before you begin

Ensure you have installed Notify connector and other required plugins on your ServiceNow® instance. For more information, see Install Meeting Extensions for Microsoft Teams.

Role required: Microsoft Teams admin

Procedure

  1. Log in to the Microsoft Teams portal at https://dev.teams.microsoft.com.

  2. Create an app.

    1. Navigate to Apps > New app.

    2. Enter a valid name for the app in the Add app dialog box and select Add.

    3. On the App details page, fill in the fields.

FieldDescription
Short nameName of your application. For example, ServiceNow Meeting Extensions for Microsoft Teams.
Full nameFull name of your application.
Application \(client\) IDUnique identification number for the app.Note: This App ID is different from the generated Bot ID/App ID.
Short descriptionBrief description of the app.
Long descriptionDetailed description of the app.
VersionVersion for the app. For example, 1.0.
Developer or company NameName of your company.
WebsiteLink to your company website.
Privacy policyLink to the privacy statement for your app.
Terms of useLink to the terms and conditions for your app.
4.  Select **Save**.

  1. Configure the Group and Channel app.

    1. Navigate to Configure > App features > Group and Channel app.

    2. On the Group and channel app details page, fill in the fields.

3.  Select **Save**.

  1. Assign the chat and meeting permissions.

    1. Navigate to Permissions > Chat/Meeting permissions.

    2. Select MeetingStage.Write.Chat.

    3. Select Save.

  2. Go to Single sign-on and enter the Application ID URI in the format api://<instance_name>.service-now.com/<client ID in Microsoft Azure>.

    For information about the Client ID, see Create an app in Microsoft Teams to enable making calls.

  3. Add a domain.

    1. Navigate to Domains > Create your first domain.

    2. Enter *.service-now.com in the Add domain dialog box to allow authorizations for ServiceNow URLs.

  4. Select Publish/Distribute.

What to do next

Upload the app manifest in Microsoft Teams.

Parent Topic:Integrate Meeting Extensions self-configured app with Microsoft Teams

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FieldDescription
Configuration URLThe configuration URL in the following format: `https://.service-now.com/sn_now_teams_ext_meeting_configuration.do`
ScopeThe meeting types Team or GroupChat,depending on where users can use your app.
ContextSelect all context items from the list.
Users can reconfigure the appOption to allow users to reconfigure the Meeting Extensions app.