Explore Microsoft Teams and Microsoft 365 integration for Employee Experience

Offers help for employees to resolve their IT, HR, and UR related issues through Microsoft Teams or Microsoft 365. Employees can interact with the agents from within Microsoft Teams or Microsoft 365 to resolve their issues.

Important:

• From IT Service Management for Microsoft 365 (version 2.6.7), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.
• From HR Service Delivery for Microsoft 365 (version 3.3.6), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.

For upgrading existing Microsoft Teams capabilities to Microsoft 365 applications, see Integrating ServiceNow with Microsoft 365 applications for Employee Experience.

• IT Service Management integration with Microsoft Teams and Microsoft 365
  IT Service Management integration with Microsoft Teams extends the Now Virtual Agent integration with Microsoft Teams to enable employees to more effectively request and receive service from within Microsoft Teams.
• HR Service Delivery integration with Microsoft Teams and Microsoft 365
  HR Service Delivery integration with Microsoft Teams extends the Now Virtual Agent integration with Microsoft Teams to enable employees to more effectively request and receive service from within Microsoft Teams.
• Universal Request integration with Microsoft Teams
  The ServiceNow® Universal Request integration with Microsoft Teams application extends the ServiceNow integration with Microsoft Teams. You can enable employees to more effectively request and receive service from within Microsoft Teams by using this application.

Parent Topic:Exploring ServiceNow for Microsoft 365