Use Microsoft Teams integration for Employee Experience

It offers help for employees to resolve their IT, HR, and UR related issues through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.

• Use ITSM and HRSD integrations with Microsoft Teams
  Employees and agents can collaborate to receive service and resolve issues effectively from Microsoft Teams.
• Use Microsoft Teams for Universal Request
  Agents and employees can collaborate using the Microsoft Teams application to resolve universal requests effectively. Employees can create and modify universal requests using Microsoft Teams.

Parent Topic:Using ServiceNow for Microsoft Teams and Microsoft 365