Setup for integrating self-configured apps with Microsoft Teams for Employee Experience

Set up self-configured apps to integrate with IT, HR, and Universal Request through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.

• Create Microsoft Azure application and authenticate users to access Employee Center in Microsoft Teams
  Create a Microsoft Azure application in the Microsoft Azure portal to enable agents to start and import the chat conversations, and assign permissions to users to view the Employee Center dashboard in the Microsoft Teams application.
• Create and download the manifest file for self-configured apps
  Create and download the ServiceNow for Microsoft Teams manifest file from your instance to enable Microsoft Teams to use the ServiceNow for Teams app.
• Upload manifest file in Microsoft Teams
  Upload the manifest file in Microsoft Teams to integrate Microsoft Teams with your ServiceNow instance.
• Update the app ID in the ServiceNow instance
  Update the ServiceNow for Teams app ID from the Microsoft Teams admin center in your ServiceNow instance.
• Disable the Now Virtual Agent
  Disable the Now Virtual Agent app to avoid duplicate notifications from Microsoft Teams when you install and integrate ServiceNow for Microsoft Teams with your ServiceNow instance.
• Translate the Microsoft Teams manifest file
  ServiceNow for Microsoft Teams supports localization to multiple languages, using UTF-8 for international characters.
• Working on campaigns in Microsoft Teams
  Campaigns in Microsoft Teams enable you to set up and package your content into a campaign to deliver the right message to the required audience at the right time.
• Register and configure the Request-based chat application on the Microsoft Azure portal
  Create a Microsoft Azure application in Microsoft Azure portal to enable agents to import the conversations from Microsoft Teams to ServiceNow.
• Request-based chat access for a guest user
  Request-based self-configured app chat access enables a guest user to start and import chats in a single ServiceNow® for Microsoft Teams instance.
• User Presence Indicator
  User presence indicator helps the agents to know the status of the users in Microsoft Teams before the agent can initiate a chat using Microsoft Teams.

Parent Topic:Setup for integrating self-configured apps with Microsoft Teams