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Explore › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Explore Microsoft Teams integration for Agent Experience

Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams.

  • Notify connector for Microsoft Teams
    Notify connector for Microsoft Teams enables you to manage and initiate a Microsoft Teams meeting directly from any record such as an incident, or a task.
  • Meeting Extensions for Microsoft Teams
    The Meeting extensions for Microsoft Teams enables the major incident manager, and the participants to view the communication tasks from within Microsoft Teams during an active conference call.

Parent Topic:Exploring ServiceNow for Microsoft 365