Use Notify connector for Microsoft Teams

Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Notify connector for Microsoft Teams.

• Use Notify connector for Microsoft Teams with task records
  Notify connector for Microsoft Teams enables you to initiate conference calls from task records such as incidents, problems, or change requests.
• Use Notify connector for Microsoft Teams with Incident Communication Management
  Use Notify with an incident communication plan to start conference calls.
• Use Notify connector for Microsoft Teams with a major incident
  Initiate a conference call from the major incident workbench by inviting one or more users to join a call. The conference doesn't start until at least two participants join.
• Manage calls in Microsoft Teams
  Manage conference calls in Microsoft Teams by muting or unmuting participants, or ending the call.

Parent Topic:Use Microsoft Teams integration for Agent Experience