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Integrate › Integration for Agent Experience › Setup for integrating pre-published apps › Setup the Servicenow instance › Integrating ServiceNow with Microsoft Teams and Microsoft 365 › ServiceNow for Microsoft Teams and Microsoft 365 › Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Authorize pre-published Azure apps to grant required permissions

Authorize the pre-published apps to enable ServiceNow to make API calls to Microsoft to enable each of the ServiceNow for Teams application workflows.

Before you begin

Role required: External admin (external_app_install_admin)

About this task

To connect your ServiceNow instance to your M365 tenant and to Authorize apps, the user must have both the external_app_install_admin role as well as the application administrator role in M365. Application administrator is a Microsoft driven role, for more information on roles, refer Azure AD built-in roles.

Procedure

  1. Navigate to All > ServiceNow for Microsoft 365 > Install Azure apps.
Image omitted: notify-ms-teams-app-02.png
Install apps on ServiceNow instance.

  1. Click Authorize for Notify Connector.

  2. Provide the admin consent by selecting Accept.

    Note: Additional permissions such as 'Manage Teams apps for all chats' and 'Allow the Teams app to manage all tabs for all chats' are required to create an app for meeting extensibility, and to create a new tab for a major incident meeting from the major incident workbench in Microsoft Teams.

Image omitted: notify\_connector\_admin\_consent.png
Admin consent for the app.
Upon successful authorization, the app is shown as **Installed**.
Image omitted: notify-app-installed-02.png
Notify connector app is installed.

Parent Topic:Integrate Notify connector pre-published app with Microsoft Teams